Terms & Conditions

These online shopping Terms and Conditions apply to all purchases ordered online through our DESA SEGAR E-Store.

 

1.General

    1. This website is owned and operated by BEST & KWIK MART SDN. BHD. (DESA SEGAR).
    2. Your access to, and use of the materials contained in, the DESA SEGAR E-Store is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the DESA SEGAR E-Store. By registering and/or using the DESA SEGAR E-Store, you agree to be bound by these Terms and Conditions.
    3. The Company reserves the right to amend the Terms and Conditions at any time without notice. You are therefore strongly recommended to read these Terms and Conditions regularly. Your continued use of our DESA SEGAR E-Store following such changes constitutes your agreement to be bound by the new Terms and Conditions.

 

2. Registration and account security

    1. To access the DESA SEGAR E-Store, you will be required to register and sign-up for an account (“Account”) and select a username and password. To register with the DESA SEGAR E-Store, you must be:
      • a natural person over eighteen (18) years of age; or
      • a corporate legal entity.
    2. It is your responsibility to ensure that the details provided by you on registration, or at any time are accurate, up-to-date and complete. You must notify us immediately of any changes to the information that you provided when registering by updating your personal details.
    3. The Company has the absolute discretion to:
      • refuse registration of a potential customer,
      • restrict, suspend or terminate your access to all or any part of the DESA SEGAR website; and/or
      • suspend, terminate or deactivate your Account, at any time without assigning any reason whatsoever
    4. The Company reserves the right to deactivate your Account if you are in breach of any of our Terms and Conditions.
    5. You authorize us to assume that any person(s) using the site with your Account is/are either you or is/are authorized to act on your behalf.
    6. You shall be responsible for any purchases and activities that are submitted under your Account and you agree to indemnify the Company for any and all claims and damages whatsoever incurred and sustained by us or any third party arising from the actions of any person placing orders through this platform using your Account. The Company shall bear no responsibility or liability for any loss, damage, cost, expenses or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account.

 

3. Information collected and use of information

    1. The Company collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to the DESA SEGAR E-Store.
    2. By using the DESA SEGAR E-Store, you expressly accept and give your unconditional and irrevocable consent that we may collect and/or process and/or use and/or disclose any information about your demographics in any manner which does not reveal your identity for the purposes of marketing, promotional, strategic development, research and customer care.

 

4. Intellectual property

    1. The contents of the DESA SEGAR E-Store is protected by copyright, trademarks, database and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the DESA SEGAR E-Store without prior written permission from the Company.

 

5. Pricing and products

    1. The Company shall make every effort to ensure that prices, details and sizes of the products on this platform are up to date. However, pricing errors may occur from time-to-time and we do not guarantee that the pricing, images, product description, or other product or promotional information provided will be accurate and error-free. You agree that the Company shall not be liable for any errors in the pricing and product or promotional information listed on the DESA SEGAR E-Store.
    2. Prices displayed on the DESA SEGAR E-Store are subject to change without prior notice and all orders are subject to:
      • the issuance of a Confirmation Order by us; and
      • stock availability
    3. All pictures and images of the products displayed on the DESA SEGAR E-Store site are for illustration purposes only in order to help customers recognise the products. The actual size, dimension and colour of the products may differ.
    4. Prices charged for purchases of goods on the DESA SEGAR E-Store platform are:
      • only applicable on the day of order; and
      • may be different from those charged in our physical stores
    5. For items ordered by weight, the Company reserves the right to supply goods with a weight difference. As such, the amount you receive may exceed or be less than the amount requested. However, we will endeavour to provide you with an amount as close to the requested weight as possible.

 

6. Online ordering

    1. Once you have selected the products that you wish to order, you will then be shown (on the platform) the charges you must pay including taxes (if applicable) and any applicable delivery charges.
    2. The Company reserves the right to limit your order or the quantity of a particular product you may order.
    3. Customer shall pay for the order in full at the time of ordering. Until the time when we accept your full payment of the order, we reserve the right not to process your order.
    4. When you place an order with us, we will confirm your order by sending you a Confirmation Order via email containing the order invoice and goods collection details.
    5. No amendment to an order is allowed once the order is processed.
    6. Customer has to select the option whether to collect the goods at the selected store or be delivered to a designated delivery address.
    7. The DESA SEGAR E-Store service is available for non-commercial and domestic use only. DESA SEGAR E-Store reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

 

7. Availability

    1. The Company shall make every effort to ensure products displayed on the DESA SEGAR E-Store platform are in stock, subject to the final stock availability at the selected store. The Company does not guarantee the availability of goods.
    2. The Company reserves the right to reject the order if any of the products or services requested is unavailable.
    3. If the quantity of a particular product requested by you cannot be 100% fulfilled due to factors beyond the Company’s control, we shall only deliver to you the quantity that is available.
    4. Short deliveries to customer will be refund.

 

8. Payment

    1. Once you have confirmed your order, you need to proceed to make your payment in full online.
    2. Payment for all confirmed orders shall be made in Ringgit Malaysia (RM). We accept payments using approved debit and credit cards. We also accept payment via payment gateway and selected e-Wallets.
    3. The Company shall not be obliged to supply the product to you until we have accepted your full payment of the order.
    4. The Company will not accept cash, cheques, food stamps or third-party coupons as payment for online orders.

 

9. Goods collection at store

Pick up at store

Slot close

9.00am to 11.00am

7.30am

11.00am to 1.00pm

9.30am

2.00pm to 4.00pm

12.30pm

4.00pm to 7.00pm

2.30pm

 

    1. Customers can choose to collect their goods directly from selected DESA SEGAR E-store based on the following timeslots
    2. There have their own limits for each slots. when the slot is full, it will disable.
    3. The location of the DESA SEGAR E-store for own collection is based on customer’s registered address in the DESA SEGAR E-store platform.
    4. If you are not personally available to collect the goods, an authorized representative may collect on your behalf provided you had called our customer service to update the representative information. The representative must be over 18 years of age.
    5. We will not entertain requests for change of store for collection after order confirmation is issued.
    6. No delivery charges apply for orders collected at store. However, we reserve the right to charge a minimum administration charges / delivery charges for any special redelivery arrangement or return request.

 

10. Home delivery

    1. Customer can choose for ordered goods to be delivered to a designated address, which can be different from the Customer’s registered address in DESA SEGAR E-Store.
    2. The Customer’s delivery address must be located within a range of city/area that are pre-approved by the Company.
    3. The Customer’s delivery address must be located within 15km from the outlet.
    4. The Company reserves the right to refuse delivery to addresses that are not located within the pre-approved city/area.
    5. Your order will be processed and delivered according to the following delivery timeslots:

 

Delivery

Slot close

9.00am to 11.00am

7.30am

11.00am to 1.00pm

9.30am

2.00pm to 4.00pm

12.30pm

4.00pm to 7.00pm

2.30pm

 

    • While we make every effort to deliver all ordered goods in the agreed time, the Company will not be liable if it fails to do so in part or in full due to circumstances beyond its control.
    • Your order will be delivered to you via our delivery team, delivery company or personnel appointed by the Company.
    • Our delivery team will deliver Customer’s order to the main entrance of the delivery address. At Customer’s request, our delivery team may carry Customer’s order into the delivery address, for example, to a particular floor in an apartment block or into the kitchen but only if:
      1. the driver has the Customer’s permission,
      2. the driver believes that it is safe and practical to do so as per Customer’s requests; and
      3. there is no obstacle preventing entrance
    • The Company reserves the right to deliver only to the main entrance of the delivery address.
    • If there is nobody qualified to receive the goods at the agreed time and place specified by the Customer, we will leave notification of attempted delivery and Customer will need to contact customer services to re-arrange delivery.
    • If Customer requests for redelivery, the Company is entitled to charge an additional re-delivery fee of RM10 for the service.
    • The Customer is required to contact the customer service hotline for the following circumstances:
      1. if there are any changes in the delivery address/contact details made between submission of order and delivery date,
      2. rescheduling the delivery goods,
      3. changes of delivery time; and
      4. request for the specific delivery period

 

11. Delivery charges

    1. Delivery charges will be based on the customer’s address.
    2. Applicable delivery charges will be calculated during your online ordering process and will form part of your total invoice amount.
    3. Customer shall pay for the order together with delivery charges (if any) in full at the time of ordering. Until the time when we accept your full payment of the order and delivery charges (if any), we reserve the right not to process your order.

 

12. Cancellation and amendment of order

    1. The Company reserves the right to cancel an order if the product is not available for any unforeseen reason(s). In this case, we will notify you and refund the amount paid. The refund method shall depend on the payment method and subject to conditions imposed by the financial institutions.
    2. Once the order is confirmed and payment made, it cannot be cancelled or amended. Please refer to our customer service hotline if you need further assistance.

 

13. Limitations

    1. You shall not use DESA SEGAR E-Store website for any illegal or unlawful purposes including but not limited to the following:
      • disseminating any illegal, harassing, libellous, defamatory, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
      • transmitting material which encourages any form of conduct that would constitute a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations, or codes of practice;
      • gaining access to unauthorised access to other digital or computer system;
      • interfering with any other person’s use or enjoyment of the DESA SEGAR E-Store;
      • breaching any laws pertaining to the use of public telecommunication networks; and/or
      • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the copyright owner.
    2. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

14. Applicable laws

    1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes shall be decided by the Malaysian courts.

 

15. Indemnification

    1. You agree to indemnify and hold the Company and its officers, directors, representatives, agents and employees, harmless from any claim or demand, including reasonable solicitors fees, made by any third party due to or arising out of your unlawful use of the DESA SEGAR E-Store, violation of these Terms and Conditions, or the infringement by you, or any other user of your Account, of any intellectual property or other right of any person or entity.

 

16. Disclaimer

    1. The Company do not guarantee, represent or warrant that your use of our DESA SEGAR E-Store platform will be uninterrupted, timely, secure or error-free and that the service will be fault free. Your access to the DESA SEGAR E-Store website may occasionally be restricted to allow for repairs, maintenance or introduction of new facilities or services and we will attempt to restore the service as soon as we reasonably can.
    2. The Company makes no guarantee that materials on the DESA SEGAR E-Store platform are appropriate or available for use in locations outside Malaysia, and accessing the DESA SEGAR E-Store platform from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Malaysia, you do so on your own risk and are responsible for compliance with local laws.
    3. This DESA SEGAR E-Store and all information contained herein is provided on an “as is” and “as available” basis without any implied or express warranty including of any implied warranty as to title, quality, merchantability, fitness for purpose, or non-infringement.

 

17. Miscellaneous

    1. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
    2. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
    3. Third-party links on the DESA SEGAR E-Store website may direct you to third party website that are not affiliated with us. The Company is not responsible for examining or evaluating the content or accuracy of those third-party websites.
    4. The Company does not warrant and will not have any form of liability or responsibility for those third-party materials, websites or any form of purchases or payment made on those third-party websites.
    5. Any suggestion, feedback, idea, review submitted to DESA SEGAR E-Store without any request via any medium will be treated as non-confidential and non-proprietary and we shall have the royalty-free, continuous, unchangeable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such posting or submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or recompile such posting and/or submission.
    6. We may, but are under no obligation to monitor, edit or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
    7. By sending and/or posting your comments, you agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the DESA SEGAR E-Store website or any related website.
    8. You agree to not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

18. Promotions

    1. Any form of promotion introduced by DESA SEGAR E-Store website will be subject to additional terms and conditions which can be found on the website and are hereby incorporated by reference into these Terms and Conditions. The promotions will only be valid for a time specified by DESA SEGAR E-Store and while stocks last. No compensation or cash will be offered in the event that a promotion is no longer in stock.