Return and Exchange Policy
- We will accept returns for items purchased and delivered from our stores, except for items that has been damaged or soiled through customer's neglect.
- To make a return, simply bring the item to any the store where the same item was purchased together with its purchase receipt(s)/delivery order to our staff at any cashier. You may wish to check the item's availability at a particular store by contacting us. Exchange should be made within three days of purchase.
- We will not bear any charges incurred by customers during the process of return, exchange or refund of items.
- For shortages, deficiencies and damages that are claimed at the time of collection / taking delivery and subsequently approved by the Company, a refund shall be made to Customer in the form of an electronic DESA SEGAR gift voucher of the same value.
- We reserve the rights to make amendments to this policy at any time without prior notice.
- Please contact us if you have any questions about returns or exchanges. We would be more than happy to attend to you.